Privacy Policy
Last updated: October 2026
Cowley Electrical Services respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quote, engage our services or otherwise interact with Cowley Electrical Services.
1. Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
Your name, address, phone number and email address
Property, site and access details
Information about your electrical, solar, battery, EV charging or other project or service requirements
Billing, payment and invoicing information
Business or employment details where you engage with us in a professional capacity
Communications and correspondence with us
Information required to manage our customer relationships, projects and services
When you use our website, we may also collect general technical information such as your IP address, browser or device information, pages visited and website usage information through cookies and analytics tools.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you contact us, submit an online form, request a quote, book a service or engage us to undertake work
Through telephone, email, website and social media communications
During site visits and the delivery of our services
From builders, property managers, strata managers, businesses, contractors or other parties involved in a project
Through our business, accounting, job management and payment systems
Automatically through our website, including through cookies and analytics technologies
Where practical, we collect personal information directly from you.
3. How We Use Personal Information
We may collect, hold and use personal information to:
Respond to enquiries and provide quotes
Schedule, manage and deliver our electrical and energy services
Communicate with you about your project or service
Manage customer, supplier and contractor relationships
Issue invoices and process payments
Maintain business, accounting and project records
Provide service, maintenance, warranty or safety-related information
Meet our legal, regulatory, licensing and insurance requirements
Improve our services, website and customer experience
Manage and operate our business
Send relevant news, service information or marketing communications where appropriate
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
We may also use aggregated or de-identified information to understand how our website and services are used and to help improve our business.
4. Sharing Personal Information
We may share personal information where reasonably necessary to operate our business or provide our services, including with:
Our employees, electricians, apprentices and contractors
Suppliers and service providers involved in delivering your project or services
Builders, property managers, strata managers or other parties involved in a project where appropriate
Business software, job management, accounting, IT, website, cloud storage and communications providers
Financial institutions and payment providers
Insurers and professional advisers
Government agencies, regulators or other parties where required or authorised by law
We do not sell your personal information to third parties.
We take reasonable steps to ensure personal information is only shared where appropriate and for legitimate business purposes.
5. Third-Party and Cloud-Based Services
We use third-party technology and cloud-based services to help operate our business, including services for website hosting, email, job management, accounting, communications and data storage.
Some service providers may store or process information using infrastructure located outside Australia. Where we use third-party service providers, their handling of information may also be governed by their own privacy policies and terms.
We take reasonable care when selecting the systems and service providers we use to manage business and customer information.
6. Security and Storage
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
These measures may include password protection, access controls, secure business systems and limiting access to information to people who require it to perform their work.
No method of transmitting or storing information electronically is completely secure, so we cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information for as long as reasonably necessary for our business activities and to meet applicable legal, accounting, taxation, warranty, insurance and record-keeping requirements. Where information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
7. Website, Cookies and Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve our website and services.
Information collected may include your IP address, browser or device type, pages visited, referring website and general website usage information.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of our website operate.
Our website may also contain links to third-party websites or services. These websites operate independently and are subject to their own privacy policies and practices. Cowley Electrical Services is not responsible for the privacy practices or content of third-party websites.
8. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.
We may need to verify your identity before providing access to personal information.
There may be circumstances where we are unable to provide access to particular information, including where doing so would affect the privacy of another person or where we are required to retain or withhold information for legal reasons.
9. Privacy Enquiries and Concerns
If you have a question or concern about how we have collected, used, stored or shared your personal information, please contact us using the details below.
We will consider your enquiry or concern and aim to respond within a reasonable timeframe.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.
The current version will be published on our website and will apply from the date shown at the top of this policy.
11. Contact Us
For privacy enquiries or requests, please contact:
Cowley Electrical Services
17/64 Shelley Road
Moruya NSW 2537
Phone: 0421 693 208
Email: admin@cowleyelectrical.com.au
Website: cowleyelectrical.com.au